Reference

What You Agree To When You Open an Account

These terms set out how your nemo189 account works — what we expect from you, what you can expect from us, and how payments via DANA, OVO, and GoPay are handled.

DANA, OVO, GoPay coveredIndonesia-eligible regionsAccount access rulesPayment and withdrawal termsContact and dispute paths
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nemo189 What You Agree To When You Open an Account
REACH OUR TEAM

Contact Us About These Terms

Live Chat Open the chat icon from any page in your account. Our team handles terms queries, account access questions, and payment disputes. Available around the clock for accounts in eligible Indonesia regions.
Email Support Send a detailed message to our support address if your question involves document review, wallet verification disputes, or a formal request to update account details. We respond as quickly as the case allows.
Account Help Centre Access the Help Centre directly from your account dashboard. It covers payment confirmation steps for DANA, OVO, and GoPay, withdrawal verification, and how to submit a terms-related query without opening a live chat.
ACCOUNT STANDARDS

How We Handle Your Data and Account Security

Data We Hold

We collect only what is needed to operate your account — registration details, payment wallet identifiers (DANA, OVO, GoPay), and session activity. We do not sell this data to third parties.

Cookie Use

Cookies keep your session active across pages and help us detect unusual login attempts. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how your account dashboard and payment flow behave on mobile.

Account Security Steps

Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, treat it as a potential unauthorised access attempt and contact support immediately.

Wallet Verification

Before your first withdrawal, we verify that the wallet name on your DANA, OVO, or GoPay account matches the name used during registration. This step protects you from misdirected transfers. Mismatches will be flagged and your withdrawal held until resolved.

Data Access Requests

You can request a summary of the personal data we hold on your account. Submit the request through email support or live chat with your account ID. We process these requests in line with local data rules for Indonesia-eligible accounts.

Updating Your Details

To change your registered mobile number, payment wallet, or email address, contact support with proof of identity. We do not process detail changes through in-app self-service alone — the verification step is there to prevent unauthorised account takeover.

Common Questions About These Terms

These terms apply to anyone who opens an account on nemo189 from an eligible region. Access depends on local law. If you are located in Indonesia and your access is permitted under local regulation, these terms govern your account from the moment you register.

No. Deposits must come from a wallet registered in your own name. Sending funds from a third-party DANA, OVO, or GoPay account creates a name mismatch that will flag your deposit for review and may delay credit to your account balance.

Multiple accounts linked to the same identity, device, or payment wallet are not permitted. If duplicate accounts are detected, we may suspend both accounts and hold any associated balances pending a review. Only one account per person is allowed.

When we make material changes to these terms, we will notify you at your registered contact before the update takes effect. The updated version will also be published here. Continuing to use your account after the effective date means you accept the revised terms.

Submit a data access request through live chat or email support, including your account ID. We process requests in line with local data regulations for Indonesia-eligible accounts. We aim to respond as promptly as your case permits.

A held withdrawal usually means the wallet name does not match your registration details. Contact support via live chat with your account ID and your GoPay registered name. The team will guide you through the verification step needed to release the transfer.

No. Your account is personal and non-transferable. You may not give, sell, or lend access to your account. If we find evidence that an account is being operated by someone other than the registered holder, we reserve the right to suspend it.

An unexpected OTP is a sign someone may be attempting to access your account. Do not share the code. Contact our support team immediately via live chat so we can review your account's recent login activity and secure it if needed.

We do not sell or share your DANA, OVO, or GoPay wallet identifiers with third parties for marketing. Wallet data is used only for processing your deposits and verifying withdrawals. Retention follows applicable local data rules in eligible Indonesia regions.

Contact support through live chat or email with your account ID and proof of identity. We do not process contact detail changes through self-service alone — the manual verification step is there to protect your account from unauthorised changes.

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