Reference

Understand Your Rights on nemo189

These legal terms set out how your account, your data, and your payment activity on nemo189 are handled — covering everything from how we store wallet information to what happens when you submit a withdrawal via DANA, OVO, or GoPay.

Account TermsData & Privacy PolicyDANA, OVO, GoPay Wallet RulesJurisdiction NoticeContact & Dispute Path
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nemo189 Understand Your Rights on nemo189
CONTACT PATHS

Reach Us for Legal or Account Questions

If you have a question about your rights under these terms — whether that is a data access request, a dispute over a GoPay withdrawal record, or a question about account closure — our support team handles it through the channels below. For account-specific issues, have your registered wallet number ready so we can pull the correct record quickly.

Live Chat Open the chat icon from any page inside your account. Available around the clock, this is the fastest path for urgent legal or account-related queries — including disputes about DANA or OVO transaction records tied to your account.
Email Support For formal requests — such as a written data access request, account closure confirmation, or a documented dispute — send your message to our support email.
Account Help Center Inside your account dashboard, the Help section covers common legal questions: how to request a copy of your transaction history, how to update your registered wallet, and how to initiate a formal dispute if a withdrawal has not been reconciled…
ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security and data handling sit at the centre of how nemo189 operates. We apply standard encryption across all account sessions, and your payment credentials — the wallet numbers you link via DANA, OVO, or GoPay — are never stored in plain text on our servers. Here is how each layer of protection works in practice.

Data Handling

We collect only what is needed to run your account: your registered contact, your linked wallet identifier (DANA, OVO, or GoPay), and your transaction history.

Cookie Policy

nemo189 uses session cookies to keep you logged in and functional cookies to remember your lobby preferences — for example, which game category you had open last. You can manage cookie settings through your mobile browser.

Account Security

Every login triggers an OTP sent to your registered number. If you are logging in from a new device or a different network, a secondary verification step is required before the lobby opens.

Data Retention

We keep transaction records — including DANA, OVO, and GoPay deposit and withdrawal references — for the period required by applicable regulation. Once the retention window closes, records are deleted from active systems.

Who to Contact

For any data-related request — access, correction, or deletion — contact our support team by email with your registered wallet number and a clear description of your request.

Requesting Changes

If your registered wallet changes — for example, you switch from OVO to GoPay as your primary withdrawal method — you can update it inside account settings. A verification step confirms your identity before the new wallet is linked.

Common Questions About These Terms

Below are the questions we hear most often about account rights, data handling, wallet policies, and how to raise a formal concern. If your question is not covered here, the fastest route to a direct answer is our live chat channel inside your account.

No. When you deposit or withdraw via DANA, OVO, or GoPay, the transaction runs through each wallet's own verification interface. We only receive a transaction reference and status confirmation — your wallet PIN and login credentials never pass through our servers.

Availability depends on local law and is open only where your region permits it. This applies across all of Indonesia, including players in Yogyakarta and Batam. If local regulation in your area restricts access to this type of platform, you are not eligible to hold an active account.

We retain transaction records — including all DANA, OVO, and GoPay deposit and withdrawal references — for the period required by applicable regulation. You can request a copy of your transaction history at any time through the Help section inside your account dashboard before that retention window ends.

Open a support ticket via live chat or email with your GoPay transaction reference number and the amount. Our reconciliation team cross-checks the reference against the wallet confirmation and updates your account balance if a discrepancy is confirmed. Include your registered wallet number when you contact us.

Yes. Send a deletion request to our support email with your registered wallet number and a description of what you want removed. We will action requests within the timeframe required by applicable law. Note that transaction records required for regulatory compliance may need to be retained for a defined period even after a deletion request.

We post a notice inside your account dashboard before any material change takes effect. The notice explains what is changing and when it applies. Continuing to use your account after the notice period constitutes acceptance of the revised terms.

Go to account settings and select the wallet update option. You will be prompted to verify your identity via OTP before the new wallet is linked. Once confirmed, future withdrawals and deposit confirmations route to your new GoPay number. The old OVO records remain in your transaction history.

We use session cookies for login continuity and functional cookies to recall your lobby state — for example, which game category was active. You can manage these through your mobile browser settings. Turning off functional cookies means the lobby may not remember your last-visited section on return.

Contact support via email with your account details, the specific decision you are disputing, and any transaction references relevant to the matter. Include your registered DANA, OVO, or GoPay number. Our compliance team reviews formal disputes separately from general support and will provide a written response.

You are responsible for confirming that holding and using an account on this platform is lawful in your region. By creating an account, you confirm that access is permitted under local law where you are located. We may restrict or close accounts if eligibility cannot be confirmed.

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