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How nemo189 Handles Your Account Data

Your account data — from registration details to every DANA, OVO, and GoPay transaction you make — is handled under a clear, documented policy.

DANA, OVO, GoPay transaction records protectedAccount data stored with encryptionNo third-party data saleAccess requests processed via live supportPolicy applies where local law permits
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nemo189 How nemo189 Handles Your Account Data
HUBUNGI TIM PRIVASI

Reach Us About Your Privacy Rights

Live Chat Support The fastest path to a privacy request is through our live chat — available around the clock. Open the chat widget from any page, tell the agent you have a data or privacy question, and they will route your request…
Account Verification Channel For requests that require identity confirmation — such as asking for a full copy of your stored data or requesting account deletion — our verification channel handles the step-by-step process.
Email Privacy Request You can submit a written privacy request by email if you prefer a documented paper trail. Include your registered account email and the specific action you are requesting — data access, correction, or removal.
PERLINDUNGAN DATA AKUN

How We Protect and Manage Your Information

Encryption at Every Step

Data you send to nemo189 — registration details, payment wallet numbers, session tokens — travels over SSL-encrypted connections. Stored account data sits in encrypted form on our servers. Your DANA or OVO wallet number is never exposed in plain text inside our system, and access is restricted to authorised operations only.

Cookie Use and Control

We use cookies to keep your session active, remember your language preference, and measure which pages you visit so we can improve the experience. We do not use cookies to track you across unrelated sites. You can manage or clear cookies through your mobile browser settings at any time — your account remains accessible after clearing them.

Account Login Security

Each login generates a session token tied to your device and IP. If we detect a login attempt from an unfamiliar device or region, an OTP is sent to the mobile number on your account before access is granted. This applies whether you're logging in from a phone in Yogyakarta or a desktop browser anywhere else.

Data Retention Policy

We keep your account data for as long as your account is active or as long as local law requires us to retain transaction records. When you close your account and no outstanding legal or dispute hold applies, personal data that is no longer needed is deleted from active storage. Transaction logs tied to DANA, OVO, or GoPay activity are retained per applicable financial record-keeping rules.

Who We Share Data With

We share your data only where necessary: with the payment processor that handles your DANA, OVO, or GoPay transaction; with our fraud detection system; and with any authority we are legally obligated to report to under applicable local law. We do not sell your data to marketers, analytics platforms, or any unrelated third party.

Your Rights and How to Use Them

You have the right to access the personal data we hold about you, correct anything that is inaccurate, and ask for deletion where no retention obligation blocks it. All three requests are handled through live chat or by email — no forms, no waiting rooms. We confirm receipt of every request and process it as quickly as the verification steps allow.

Your Privacy Questions, Answered

These are the questions we hear most often about how nemo189 handles your personal data. If something is not covered here, our live chat support can answer it directly — any time of day.

We collect your name, email address, mobile number, and the payment wallet details you provide — typically your DANA, OVO, or GoPay number. We also log session data like your device type and IP address for security purposes. We do not collect information beyond what your account and payment flow requires.

Yes. Wallet numbers linked to your account are stored in encrypted form and are only accessed by the systems that process your deposit or withdrawal. No agent or staff member can view your full wallet number in plain text through a standard account lookup — it is masked in our internal tools.

We share data only where necessary: with the payment processor handling your specific transaction (DANA, OVO, or GoPay), with our fraud and security monitoring systems, and with legal authorities where local law requires disclosure. We do not sell your data to advertisers, data brokers, or unrelated external platforms.

Open the live chat widget from any page on the site and tell the agent you want to submit a data access request. They will verify your identity using the mobile number on your account, then pass the request to the relevant team. You can also send the request by email — include your registered email address and the word 'data access' in the subject line.

You can request deletion through live chat or email. Before we can action the request, we confirm your identity via the mobile OTP linked to your account. Deletion applies to personal data that is no longer required — transaction logs tied to DANA, OVO, or GoPay payments may be retained for the period required by applicable local financial regulations.

We use session cookies to keep you logged in, preference cookies to remember your settings, and analytics signals to understand which pages are useful. We do not use cookies for cross-site advertising tracking. You can clear or block cookies via your mobile browser settings. Your account will still be accessible — you may simply need to log in again.

Every login is checked against your registered device and session history. If something looks unfamiliar — a new device, a different region — an OTP is sent to the mobile number on your account before access is allowed. This applies to all login attempts, including those made through mobile browsers and the desktop site.

Once your account is closed and there are no open disputes or legal holds, personal data that is no longer needed is removed from active storage. Transaction records linked to your DANA, OVO, or GoPay activity are retained for the period local financial regulations require — typically the duration specified by applicable Indonesian financial record-keeping rules.

Start with our live chat support — they handle privacy escalations directly and can connect you with the data team. If you prefer a written record, email us with your registered account email and a description of the concern. All privacy complaints are acknowledged and reviewed, and we aim to respond within the timeframe local regulations require.

This policy applies to accounts opened and used where local law permits. Access to the platform and its account features — including DANA, OVO, and GoPay payment options — depends on local law and eligible regions. If you are unsure whether access is available in your area, check with local regulations or contact our support team.

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